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Frequently Asked Questions


Managing your Domain Name Registrations

Web Hosting


How do I find out when my domain name expires, or what the current administrative Contact information is?

By doing a WHOIS lookup you can view information about a specific domain name.



How do I renew my domain name?

In order to renew or add years to your registration, you may login to your dotcanuck customer account and select 'Renew' from under either the '.CA Domains' or the 'All Other Domains' heading.



I can't remember my password for my dotcanuck Customer account.

Domain Name Registration (dotcanuck Customer Login)

If you need to change administrative contacts or DNS settings, or manage domain name registrations you need access to your dotcanuck customer login user name and password.
These would have been chosen by you the first time you purchased a domain under that account. If you cannot remember what it is, use our password lookup. You will be prompted for either the user name of your dotcanuck account or any domain name in your account.




I want to point my domain name to a new host (change DNS settings).

Your DNS settings may be updated by first logging in to your dotcanuck customer account, then choose 'DNS Settings' from under either the '.CA Domains' or the 'All Other Domains' heading. Selecting the domain from the drop-down box will bring you to a page where you may update these settings.

Your web hosting company will provide you with the names of the primary and secondary nameservers which your domain should be pointed to (eg. ns1.dotcanuck.net and ns2.dotcanuck.net).

If your site is currently hosted with dotcanuck and you no longer wish to continue the service, be sure to email us notice of cancelation 30 days prior (must be sent from your administrative contact email address).




I need to change the administrative contact information for a .CA name.

While our system is updated to work with CIRA's registry rewrite, please contact us by phone (1-866-822-6825 ex.101) with your dotcanuck login credentials and we can make any neccesary updates to your contact information.



How do I change the administrative contact information for all other (.com .net .org .biz, etc.) domain names?

You must first log in to your dotcanuck customer account, choose the 'Contacts' link under the heading 'All Other domains'. Choose the appropriate contact from the drop-down list and click 'Select'. After you have completed entering your new contact information, click the 'Update Information' button at the bottom of the page. To assign different contacts, click on 'Assign Contacts' under 'All Other domains'.




Updating your dotcanuck customer account email address:

This is the email address that renewal reminders for all domains (except .ca) are sent to. Once you login, you may update this by clicking 'Account Password' (under 'Other Options') and then clicking 'Change Email'.




What is Web Hosting?

When you register a domain name, you do not automatically have a website. Instead, you must speak with a Web Hosting provider to have this set up. A typical Web Hosting package includes a specific amount of disk space, a specific amount of traffic, and extra features to help your website operate better.
Click to find out more about our Web Hosting packages, or click to sign up.




I can't remember my password for my hosting account (Email, FTP or SiteAdmin).

If you need the login information for retrieving your email, uploading your web site (FTP) or for the Site Administration area first refer to the setup email we sent you. If you have lost this or changed the password, please call customer support and we will reset your password.




Do I have to register my domain name with you to have you host it?

No. You can register your domain name anywhere. In fact, it does not even need to be a top-level domain offered by dotcanuck in order for us to host it.




How can I design my web pages?

There are many companies that provide design services for websites, such as Idea Zone

If you want to do it yourself, you will need to design your web pages in HTML. There are many programs which can assist you with your HTML programming, such as Dreamweaver.

Essentially, HTML is simple text. You could even program it using a text-editor like Microsoft NotePad.

There are many very good resources on the Internet about HTML. Here are a few resources to start with:

  • webmonkey – a useful resource covering many web development topics.
  • NCSA – A Beginner's Guide to HTML.
  • HTML 4.01 Specification – Straight from the source, HTML specifications. W3C is the World Wide Web Consortium.
  • HTML help.ca – Some basic HTML tag-specific help.
  • Google – Search for "Beginning HTML".



How do I move my web pages from my computer to my website?

There are two methods. The first, if you have an editor compatible with Microsoft FrontPage Server Extensions, then you may request we enable this option for you, and you upload your files directly from within your HTML editor. Most clients, however, send completed HTML and graphic files to their website using an FTP (File Transfer Protocol) program.

First, if you do not already have one, download an FTP program and install it on your computer. Here are a few programs:

Windows Macintosh OS X
MiFiles (freeware) Fetch (free trial)
LeechFTP (freeware) Transmit (free trial)
WSFTP (free trial) Cyberduck (freeware)
FileZilla (freeware) DropFTP (freeware)

Once you have an FTP program, you need to set up the connection information.

Following are examples for WS_FTP:

Image of WS_FTP Connection Screen

  • Profile Name – A memorable name you make up (usually including the name of the site you registered)
  • Host Name – The web-site name you registered (including the leading "www.")
  • Host Type – Leave this as Automatic Detect
  • User ID – As assigned by us for your site
  • Password – As assigned by us for your site
  • Remote Host – Set to /web or /httpdocs for sites hosted with us

Check Auto Save Config to save changes to your entry automatically. Check Save Password if you do not want to re-enter your password.

Each time you log in (if you share your computer with other people, you may wish to leave this unchecked). To login, click the "Ok" button.

The left box shows you files on your computer. You must find the directory where you stored your HTML and picture files to upload. On the right side is the actual directory for the web-site. To send a file to your website, click on the file on the left side of the screen to highlight it, then click on the arrow button which points towards the right box (the web-site directories).




How do I register my website on search engines?

Before you register on search engines, write a description and think of some "keywords" for your website. You might also wish to add this information to META tags.

Once you have your information together and your META tags posted to your site, you start registering. The details involved in optimizing the visibilty of your website to various search engines has become extremely complex, specialized and competitive. If being found this way is a critical strategy to your business we recomend contacting a specialist such as stepforth.com or metamend.com. You may also find more information on the topic here.




What are CGI scripts?

CGI stands for "Common Gateway Interface". Basically, a CGI script is a routine that runs on the website host computer to perform a particular function on a website. Generally, you will install CGI scripts yourself (or you may hire one of our technicians to assist you).

For customer convenience, we offer access to FormMail.pl, a very common script that allows you to very easily write forms that send you an e-mail message that includes the contents of the form. This is useful for a simple order form, request form, or "ask a question" form.

  • FormMail.pl – You must contact us to have your domain name added to the permission list for the script.
    Click for the author's complete instructions on implementing FormMail.

    The following is a very basic sample of a form that will work on your website to send an e-mail to "test@dotcanuck.com". Copy the code to your page, but remember to change the "recipient" to an address at your domain name, and note that the form posts to "http://www.dotcanuck.biz/cgi-bin/formmail/FormMail.pl".

      <html>
      <body>
      <form method="POST" action="http://www.dotcanuck.biz/cgi-bin/formmail/FormMail.pl">
      <input type="HIDDEN" name="recipient" value="test@dotcanuck.com">
      <input type="TEXT" name="testbox">
      <input type="SUBMIT" value="Submit">
      </form>
      </body>
      </html>



What are META tags?

META tags are special tags that define data items within your HTML document. There are many types with many explicit purposes.

The most common use of META tags on the web is to help search engines categorize your site.

The two main search-engine META tags are: "keywords" and "description". It is ideal to put some thought into what you want these to say, and insert them on your pages before submitting your site to search engines.

Hints:

  • With keywords, start with the keyword most likely to be used to find your site, and end with the least likely.
  • With description, use lots of colourful adjectives that people might search on, and try not repeat words. Also, do not use too many words, as most search engines will stop reading after a certain number of characters, so your description may appear on theirsite, ending mid-sentence.

Format:

  • META tags must be contained within the <HEAD></HEAD> section of your HTML document.
  • Format of keywords is as follows: <META name="keywords" lang="en-us" content="vacation, Greece, sunshine">
  • Format of description is as follows: <META name="description" lang="en-us" content="Greece Vacations Central is a website with vacation planning, reservations, and so much more.">



What is the difference between 'Hits' and 'Visits'?

Hits: A term used that represents the number of files downloaded from a server. For example, if a page has nine different graphics, and someone visited it, it would count as ten hits, one for the page load, and nine for all the different graphics.

Visits: When your website is visited by unique ip addresses, no matter how many pages are viewed.




What are my payment options, and how do I change them?

Web Hosting payments are more flexible than that for domain name purchases. Here are the common options:

  • Recurring automatic monthly payment on your VISA or MasterCard.
  • Quarterly, Semi-Annual or Annual cheque or money order payment (invoices e-mailed).
  • Remittance of 6 or more monthly cheques post-dated for each month of service.

To change your payment options, please contact us. Never e-mail your complete credit card information, please phone us instead.




My credit card is about to expire. Where do I update the expiry date for my account?

When your credit card is nearing expiry, you need to contact us. If your credit card expiry is the only part that is changing, simply e-mail us the last 4-digits of your card and the new expiry date (for security reasons, never e-mail your complete credit card information). If you have a new credit card number, simply call our toll-free line, indicate the domain name you are hosting and the new credit card information.